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Frequently asked questions
What payment options are there?
We accept most major credit cards as outlined by PayPal payments worldwide. Our online "Heli-Store" uses Amazon's secure payment gateway. All other payments are made through our secure Paypal shopping cart system. You do not require a Paypal account to use this system although if you have a Paypal account, there is the option to use it. When you arrive at the "check out" page, you choose either "pay by credit card" or "pay by Paypal" to complete your order. We do not accept personal cheques or bank cheques and do not accept money orders. Further details and instructions on payment options and how to use a credit card without a PayPal account can be found here.
How long will it take for my order to arrive?
Our Heli-Store products are sourced from various vendors and suppliers so delivery times may vary depending on your location. Upon ordering you will ve sent email confirmation of your order along with options on how to track your order. Currently, all other products are via instant download but may experience slight delays of a few minutes depending on server traffic and your global location. In relation to the possibility of products being posted via traditional mail methods, Redback Aviation is located in Australia which often adds to international postage times. For customers from the Australasian region, you can expect an "average" of 12 business days but often much less. International orders can expect a minimum of 2 weeks. All orders are sent by standard Australia Post economy airmail to which we have had a 100% customer satisfaction rate.
How difficult are helicopters to build?
There is no easy answer to this question. Building any aircraft should not be undertaken lightly as your life will often depend on the integrity of your work. Basically it depends on your level of skill and ability to understand and follow the plans and instructional documents. This in turn will determine the amount of time it will take to complete. There are a number of items that require precision machinig as with any quality helicopter. These items can be "shopped out" to professional engineers who specialise in smaller jobs at a reasonable cost. There is no way around this as you need to assure your safety comes first. Basic hand tool skills will assist in ease of construction. Aircraft grade welding (usually TIG or GAS) is required for the basic airframe construction, again this can be handled by a professional. Once you have pre cut and layed out the airframe, the welding could be completed inas little as a day.
Do you manufacture kits?
We do not offer complete kits but have considered the option and may persue this in the future, we may also consider licencing this service out upon request once our final version has been tested. Currently we offer partial plans and may in the future offer specific parts. An example would be the rotorhead, although some people may choose to construct their own.
Are parts readily available to build these helicopters?
Redback Aviations primary goal was to limit the amount of specialised items required to complete our helicopters. Through research we found parts for other designs hard to find and expensive to purchase or manufacture. Where an item may seem difficult to aquire, we suggest options for obtaining them or offer the parts through local suppliers.
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