Frequently Asked Questions
What payment options are there?
We accept most major credit cards as outlined by PayPal payments worldwide. Our online “Heli-Store” uses Amazon’s secure payment gateway. All other payments are made through our secure Paypal shopping cart system. You do not require a Paypal account to use this system although if you have a Paypal account, there is the option to use it. When you arrive at the "check out" page, you choose either "pay by credit card" or "pay by Paypal" to complete your order.
We do not accept personal cheques or bank cheques and do not accept money orders or cash. Further details and instructions on payment options and how to use a credit card without a PayPal account can be found here.
How long will it take for my order to arrive?
Our Heli-Store products are sourced from various vendors and suppliers so delivery times may vary depending on your location. Upon ordering you will be sent an email confirmation of your order along with options on how to track your order. Currently, all other products are via instant download but may experience slight delays of a few minutes depending on server traffic and your global location.
In relation to the possibility of products being posted via traditional mail methods, Redback Aviation is located in Australia which often adds to international postage times. For customers from the Australasian region, you can expect an "average" of 12 business days but often much less. International orders can expect a minimum of 2 weeks. All orders are sent by standard Australia Post economy airmail to which we have had a 100% customer satisfaction rate.
How difficult are helicopters to build?
There is no easy answer to this question. Building any aircraft should not be undertaken lightly as your life will often depend on the integrity of your work. Basically it depends on your level of skill and ability to understand and follow the plans and instructional documents. This in turn will determine the amount of time it will take to complete. There are a number of items that require precision machining as with any quality helicopter. These items can be "shopped out" to professional engineers who specialize in smaller jobs at a reasonable cost. There is no way around this as you need to assure your safety comes first.
Basic hand tool skills will assist in ease of construction. Aircraft grade welding (usually TIG or GAS) is required for the basic airframe construction, again this can be handled by a professional. Once you have pre cut and layed out the airframe, the welding could be completed in as little as a day. Some very talented individuals have been known to build in under a month, while others can take years. Choose a model or design within your capabilities is the best advise we can offer.
Does Redback Aviation manufacture kits?
We do not offer kits or parts at this stage. We also do not offer any support for building your own helicopter. Currently we only offer partial plans and information downloads.
Are parts readily available to build these helicopters?
In short, NO. That being said, Redback Aviation has listed as many suppliers of specialized items required to complete our helicopters as possible. Through research we found parts for other designs hard to find and expensive to purchase or manufacture. Where an item may seem difficult to acquire, we suggest obtaining equivalents through local suppliers. We strongly advise NOT TO MENTION THEIR INTENDED PURPOSE!!! Maybe suggest they are for agricultural use or similar. As soon as anyone hears “aircraft”, A. the price doubles, and B. the item suddenly becomes “unavailable for purchase” due to liability fears.
Please note that all projects are currently on hold. No further information is available other than found on this site. All property is copyright protected.